The retail industry has recently introduced new returns policies, which could signify the end of free returns. While free returns have long been a standard offering by many online retailers, economic pressures and logistical challenges are prompting a re-evaluation of this customer-friendly practice. Customers are now having to think carefully before they order, or pay to return any unwanted items.
Why the change in policy?
Research shows that 15% of all online sales are returned. Many retail companies argue that the cost of managing and processing returns has become unsustainable, especially after lockdowns. Customers took advantage of free returns, with many companies offering free pickups from home addresses. This soon prompted a reassessment of the longstanding practice of absorbing these costs for the sake of customer satisfaction.
Which retailers have stopped free returns?
Fashion companies such as Next, H&M, Boohoo and Zara have already introduced such policies. Many still offer free returns to the store. Customers are advised to check the returns policy beforehand to avoid unexpected surprises when attempting to return goods.
The cost to return an item
The cost to return an item will vary across retailers. If you are looking for same day courier Edinburgh, it is advisable to shop around. More information can be found here: https://allaboutfreight.co.uk/same-day-courier/edinburgh/.
Cost is also based on the size and weight of the package, as well as the reason for the return. Some retailers charge a flat fee for returns, whilst others calculate the cost based on the weight and size.
As online shopping continues to grow, customers are advised to check returns policies regularly, as they are frequently updated. This shift not only impacts consumers but also reflects the challenges faced by online retailers in maintaining profitability, alongside the complex logistics of e-commerce.
