It is of fundamental importance for any business to make the effort to build the right first impression, and it is important to do so in your restaurant. How you welcome clients in your restaurant will set the stage for the overall dining experience they will have and will also have an impact on whether they are likely to return for another meal and recommend the establishment to their family and friends. When people have a bad experience they are more likely to warn those close to them off visiting the establishment.
This would certainly equate with increased profitability if you train your workers to provide competent and friendly greetings. There are some easy tips below that will have clients coming back for more. Warmth and openness are the required standards. The diner’s need to know that you and the staff want to be there and take pride in the food and the service.
Treat them like you would a potential client, whether it’s a new customer or a regular visitor. If you know your frequent visitors’ habits, such as having a jug of water when they sit down, try to make no exception to this and do it before they ask. A fine example of the practice is Restaurant Eton located eatery The Christopher.
Your workers should use respectful words, like calling Sir or Madam to your visitors. They are your frontline troops in the quest for excellent customer services. Listen to them. Observation of revisiting customers, who must already love your place, and their habits can lead to even greater interaction. Don’t forget that they will tell and bring their friends plus hopefully be gushing on social media sites.
