Skip to content
  • Home
  • Automotive
  • Business
  • Health
  • Technology
  • Food
  • Decor
  • Family
  • Tour
  • About
  • Contact Us
  • Privacy Policy
X WorldWe Share Positive News
  • Home
  • Automotive
  • Business
  • Health
  • Technology
  • Food
  • Decor
  • Family
  • Tour
Written by Christopher on February 19, 2018

What Are the Benefits of a Virtual VoIP Contact Centre?

Technology and Gadget

Voice over Internet Protocol, or VoIP, systems have been around since the late nineties. Essentially, they allow you to make speech calls via an IP address rather than traditional land lines. But what are the benefits of switching to a VoIP contact centre?

Image Credit

Remote Working

One of the main benefits of a VoIP contact centre is that it is operated remotely over the internet. There is no longer the need to have employees face the morning commute to come to a physical office – they can simply work from their home. This can mean a much calmer and stress-free environment to work in for some employees who can find the traditional contact centre overwhelming. For employers it also gives them access to a much wider talent pool, as they are no longer limited to looking for staff who work within commuting distance of the office.

VoIP systems also include a raft of functionality which isnt available in traditional telecoms systems- for example, processes which allow a business to automatically distribute calls to operators based on how busy they currently are and their predicted call queues. For customers they can provide voice responses to specific questions which will allow their call to be directed to the most appropriate operator for their query, thus providing an enhanced customer experience.

Image Credit

For team meetings a VoIP system will allow multiple operators to take part in a call at the same time, again reducing the need for employees to travel to offices for meetings.

You can source VoIP systems from companies such as https://www.idtexpress.com/ who offer competitive wholesale VOIP termination rates.

Cost Savings

According to Lifewire, you can reduce your phone bill by around forty per cent by switching to a VoIP system.

These cost savings alone can help to grow profit for your business, and removing the need to have a physical contact centre with employees on-site will further reduce costs.

Its also easy to expand a virtual VoIP contact centre. Adding additional users is simple and straightforward, and unlike traditional landlines there is no complex rewiring required.

So if you have an existing contact centre and are looking to expand or disband, or youre a new business setting up your first contact centre, a VoIP communication system is certainly worth considering.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Archives

  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015

Calendar

January 2021
M T W T F S S
 123
45678910
11121314151617
18192021222324
25262728293031
« Dec    

Categories

  • Automotive
  • Business
  • Education
  • Entertainment
  • Family
  • Food
  • General
  • Health
  • Home Improvement
  • Law
  • Reviews
  • Shopping
  • Sports
  • Technology and Gadget
  • Tour and Travel

Copyright X World 2021 | Theme by ThemeinProgress | Proudly powered by WordPress